We know you’re busy, so we work hard to keep your wait time to a minimum. Please notify us at least 24 hours in advance if you need to cancel your appointment (see below)!
NO SHOW POLICY
For patients who do not show up for a scheduled appointment or who cancel less than 24 hours before the appointment time, we charge a $25 fee.
We understand that your busy life may sometimes make it impossible for you to keep your scheduled appointment. If you are unable to keep an appointment, please call at least 24 hours in advance to reschedule and to avoid a fee. This will allow us the opportunity to schedule another patient for the doctor’s valuable time, and to reschedule you promptly for a new appointment. Rarely, we may need to cancel your scheduled appointment, sometimes, in the case of medical emergencies, with little advance notice. If this happens, we will reschedule you as quickly as possible. Thank you for your understanding.
In order to provide you with the best quality and safest care, your doctor needs to know what medicines you are taking. Please update your doctor on your medications at each visit. Make and bring along a list of all medications you are presently taking, including prescription, over-the-counter, and natural and alternative medications. Or, if you prefer, put all the medications in a plastic bag and bring them along to show to your doctor.
Time to refill your prescription? Log in to the patient portal to request a refill. You can also contact your pharmacy to request a refill on your behalf during normal business hours. Please allow 48 hours for us to complete the request. If your prescription refills have expired, it is also probably a good time to schedule your next appointment with your doctor.
Insurance and Billing
Savii Health participates with most major insurance carriers. Please contact us if you have any questions about accepted insurance. Please bring all of your medical insurance cards with you to each visit. We are happy to file insurance claims on your behalf for those insurers with which we participate and to help you determine what benefits your insurer provides. It is, however, ultimately your responsibility to know your insurer’s benefits and to pay any costs not covered by your insurer. If you have any questions about insurance coverage or billing, please call our business office at 866.331.0691. We’ll be happy to help!
If you will be receiving treatment under workers’ compensation, please secure your employer’s verification of coverage prior to treatment. Please bring this documentation including claim number and adjuster’s contact information with you to your appointment.
FINANCIAL RESPONSIBILITY AND FEES
We ask that you pay at the time of service for all services that are not covered by your insurer or that are determined to be your responsibility, including co-payments and deductibles. If your insurance policy is a high deductible plan, you will be asked to pay a deductible deposit of $150 before services are rendered. You will receive a statement for the remaining balance. For your convenience, we accept cash, check, MasterCard, Visa, Discover and American Express. If you have any questions about insurance, billing, or our fees, please call us at 866.331.0691. We’ll be happy to help!
If you have a life threatening medical emergency, please call 911 immediately or go to the nearest emergency room. For any other urgent matters that arise after hours or on weekends, please call our office at 912-443-4200. The answering service will contact the physician on call.
Your Records and Privacy
We carefully protect the confidentiality of your medical records. We will not release any of your information to anyone other than your physicians without your consent. If you need to request a copy of your medical records, please complete a medical records request form and mail or deliver it to our office. Some requests for medical records or medical forms might require a service fee for completion and have a processing time of seven to ten days for completion.
ADVANCED DIRECTIVES AND LIVING WILLS
If you have an advanced directive or living will, please make sure to share a copy and any subsequent updates with your physician. Your priorities and choices are important to us, so please do let us know what they are.
About Privia Health
We are proudly part of Privia Health. Privia equips leading primary and specialty care physicians with cutting-edge resources to help us deliver outstanding, personalized patient care. That’s why Privia’s patient satisfaction scores are 2x higher than national averages. Visit their website to learn how Privia helps you take control of your care.
You have enough on your plate. We make it easy to message your doctor, connect to on-demand virtual care, receive appointment reminders, refill prescriptions, and get care on the go. If you see more than one doctor in our network, your entire care team has access to your medical chart so we can all work together for your health. Use the myPrivia app or patient portal to:
- Book appointments, renew prescriptions, and access your electronic health record
- Send and receive secure messages with your care team
Healthy for the Long Haul
You’re more than a set of symptoms. Privia champions lifelong health and wellness, inside and outside the doctor’s office. From pediatrics to adult needs, preventive programs to complex care, doctor’s visits to self-care at home – we’re here to support you on every step in your journey. Count on Privia for:
- Collaborative, team-based medical group with leading local providers
- Same- or next-day appointments with 24/7 telehealth for immediate care
Our Doctors Do More
You can enjoy personalized care without pricey membership fees. Privia doctors take the time to listen to your concerns, from wellness programs to chronic care management. Patients rate our providers 4.9 out of 5 for efforts to include them in decisions about their care, so you can be confident your doctor will help you understand the guidance you get, in-office or virtually. With Privia, you can expect:
- Unhurried, comprehensive visits to develop the right care plan for you
- Nationally recognized top physicians and healthcare professionals